The Value of an Operations Person

In this episode, Keila discusses the often-overlooked benefits of hiring an operations person in a small business. She shares her personal experience of how hiring an operations director transformed her company, and outlines six key benefits of bringing operations expertise into a growing business. Keila emphasizes how an operations professional can drive efficiency, enhance customer satisfaction, and contribute to strategic growth, making a compelling case for why this role is a valuable investment even for businesses focused on billable hours.

  • (00:00) - Welcome to Build to Enough
  • (00:57) - The Value of an Operations Person
  • (01:29) - Hiring Based on Vibes: A Case Study
  • (03:53) - Six Benefits of Hiring an Ops Person
  • (04:02) - Streamlined Processes and Efficiency Gains
  • (05:52) - Enhanced Customer Satisfaction
  • (07:54) - Data-Driven Decision Making
  • (10:39) - Scalability and Growth
  • (12:56) - Enhanced Collaboration and Communication
  • (14:50) - Cost Savings
  • (16:08) - Conclusion and Final Thoughts

Connect with Keila!
LinkedIn - www.linkedin.com/in/keilahilltrawick
Website - www.krht.co

RESOURCES:
Learn more about Little Fish’s suite of services and sign up for our newsletter at www.littlefishaccounting.com

Follow Little Fish Accounting at instagram.com/littlefishaccounting


Creators and Guests

Keila Hill-Trawick, CPA, MBA
Host
Keila Hill-Trawick, CPA, MBA
Helping entrepreneurs create and maintain the business they want | Building to Enough | LinkedIn Top Voice | Intuit Partner Council | Accounting Firm Owner
The Value of an Operations Person
Broadcast by